Frequently Asked Questions

Whether you are setting up a clothing item for your club/society for individuals to purchase separately or buying in bulk for a club/society, contact us on info@wessexclothing.co.uk or 02380 224622 to discuss the options and confirm a price. All University of Southampton clubs and societies will have access to the same competitive price irrespective of order size.

Items for your club/society for individuals to purchase:

• Once we have agreed and confirmed your requirements, price and buying window, we will set up the garment on our online portal.
• You share the portal link with your members who can make individual purchases and payment directly on the site (no need to use MoneyHub).
• Buying window closes, we will gather all orders and production commences.
• Garments ready to collect within 14 days of buying window closing.

Committee/Kit Secretary buying in bulk with club/society funds:

• Once we have agreed and confirmed your requirements, price and buying window, we will set up the garment on our online portal and create an account for your club/society.
• Account log in details provided for your committee.
• Committee member with relevant authority able to make bulk order and pay by invoice.
• Wessex Clothing invoice SUSU.
• Once full payment received, production commences.
• Orders ready for collection 14 days after production commences.

Yes, we will discuss the length of the order window when you set up your items. Items won’t begin to be made until after the agreed order window finishes. Items are unable to be ordered after the order window closes.

All orders must be paid in full before production can begin.

Artwork proofs are available on the online portal. We can also provide an email artwork proof showing the size, colour and positioning against a template as accurately as the web and design process allows.

Due to the set-ups with screen printing and embroidery, samples are very expensive and we do not offer them for these processes. If however, you would like a sample printed using DTG or digital transfer/vinyl, this can be arranged but will be charged at a one-off price.

If you are wary of the quality, visit us to see screen print samples or read our testimonial to provide confidence in our product and service.

We have access to hundreds of brands all of which can be viewed on our website. These range from promotional t shirts to professional grade sailing and sports attire. If you’re unsure which to use, our team are here to help.

The Locker merchandise store in Building 42 (Student Union) on the University of Southampton Highfield Campus has a small range of our sample clothing.

The Wessex Clothing website has size guides for all products; specific size guides are available on the online portal for each item. Sizes are generally in UK chest or leg measurements unless specified. Please note these are a guide and variations do occur within and between production batches. Sample items of some of our stock is available in The Locker in Building 42 on Highfield Campus.

The agreement between SUSU and Wessex Clothing means there are no set up charges.

All clubs and societies receive the same agreed pricing through our preferred supplier arrangement. The pricing is based on the collective buying power of student groups across the Students' Union, helping secure competitive rates for everyone.

This means less time spent comparing suppliers and negotiating prices, allowing committees to focus on running their activities and events. All prices are inclusive of VAT.

Our prices are based on a preferred supplier agreement that uses the combined buying power of clubs and societies across the Students' Union to secure competitive rates for all groups.

If you've received a lower quote, we're happy to review it on a like-for-like basis. We'll need to see the full quotation to compare garment quality, decoration methods, delivery times and any additional charges.

Our focus is on providing great value, quality products and a reliable service, not just the lowest possible price.

There are a few ways to keep costs down:

• Choose a lower-cost garment. For example, our hoodies range in price from £10–30 per item, so selecting a more affordable option can make a big difference to the overall cost.
• Keep designs simple. Using fewer colours and smaller print or embroidery areas can reduce production costs. Many designs look just as effective in a single colour. Embroidering on to a fleece is very time consuming even on the best machines and is reflected in the price.
• Use darker prints on lighter garments. Printing dark colours onto light fabrics is often more cost-effective than printing light colours onto dark fabrics.

If you're looking to achieve a particular budget, our team can help recommend the most cost-effective options.

No. However, the size of the order will generally dictate the style of print used. Screen printing for example has a minimum order quantity depending on the print complexity.

We will of course advise this during the order process and more information on processes can be found in the ‘What we Do’ section of the website. One-off’s will generally be digital or vinyl transfers, DTG or pre-digitised embroidery.

We aim to have all orders completed and ready for collection within 14 days of the closure of the relevant order window.

If orders are delayed due to circumstances beyond our control, such as stock availability or failed deliveries, we will advise you as soon as possible.

It may be possible to process orders more quickly, depending on the job specifics and our onsite capacity.

If your order is urgent, please advise us of this as early in the ordering process as possible and discuss with our sales team. Please note additional charges may apply.

Yes, the options will be discussed during the initial set up process with your committee member or designated person. We have become a specialist in the industry for individual prints owing to the volume of work we carry out for sports teams, clubs and societies.

All our names and numbers are cad cut from premium flex vinyl or flock and heat-sealed using pneumatic presses ensuring the best possible print. We have many different types of vinyls for different types of material from cotton to dyed-polyester to nylon and a huge range of colours, styles and effects.

When supplying personalised names please double check the spellings!

By default, university club/societies are assumed to be collection only from our unit in Southampton, where items can be checked in person.

Postage of items is available - please state from the outset if you require the order delivered. We have access to a range of courier options and prices are based on order specifics such as garment type and volume.

Yes, contact us on info@wessexclothing.co.uk to discuss the options.

We are confident that you will love the products and services that we offer. If however there is a fault with the garment or an error with the print or embroidery, we will rectify the fault.

It is therefore imperative that you check the visual proofs so any potential errors can be addressed in the first instance. We cannot accept responsibility for any visual errors or order details that you have approved.

Our terms and conditions of sale are available at Terms & Conditions – Wessex Custom Clothing. By confirming your order and making payment, you are agreeing to our terms and conditions.

We are unable to offer a returns policy unless there is a fault with the garment, print or embroidery, due to custom garments having no resale value.

It is therefore imperative that you check the preview and any other contract forming documents such as an invoice thoroughly before confirming and paying for the order.

If you think you have received faulty goods, please contact us in writing either by email or letter, within 48 hours of receipt of your garments, giving us full details of the damaged or incorrect goods, including photographic evidence.

We will accept returns of such damaged or incorrect goods notified to us within 48hrs and will give you the option of a refund, reprint or credit as part of our guarantee. See our Terms & Conditions for further details.

We prefer vectored artwork, be it .ai, .eps, .cdr or carried in a .pdf. This is almost imperative for transfer or complicated prints.

We will discuss the file quality during the order process. In most cases we cannot accept artwork lifted from the web and work under the assumption that the customer has provided the correct artwork.

Further information can be found in the Resources section of the website.

If you have a clear idea of what you require, we may be able to help, especially for a text or simple graphic based design.

Complicated artwork set-ups may involve a consultation and therefore additional charges.

All printing and embroidery is fairly robust, however there are a few steps you can take to prolong the life of your garment.

• Wash at a low temperature and certainly no hotter than 40 degrees.
• Turn the garment inside out.
• Avoid washing with abrasive items.
• Never iron over a print.
• Do not use any harsh stain removing chemicals.

As most orders include items for lots of different people, please arrange for an authorised person from your committee to collect the order on behalf of everyone rather than each individual collecting.

Yes, we can provide a list of items purchased within the order window for your specific club to an authorised committee member to help you make distribution simple.

We can provide a wide range of merchandise for your club or society, from polo shirts and joggers to caps and beanies – visit our full range here Wessex Clothing's Most Popular Products - Favourites and Best Sellers